Customer Feedback
Rating:  
Services
Saturday, 21 July 2018  |  Kevin

Excellent product and super service


Rating:  
excellent
Monday, 14 May 2018  |  Amanda

I was really pleased that Ellie's cellar do gift vouchers. I didn't realise that it was to send via email. Danielle was very helpful when I contacted her and sorted it out for me. 10/10 for excellent customer service.


Rating:  
Nicely different
Thursday, 10 May 2018  |  Peter

Saw this online and it caught my eye, both visually due to the bright and bold packaging, and also because it is Scottish but looks oriental/exotic. Needed a couple of gifts and thought these would be 'new' and 'untried' for the recipients, which they were.
Thought the post and packaging was a bit pricey, but was able to collect from the Dollar (or any) store. Will be keeping an eye on the online shop for anything a bit 'different' or for any offers......


Rating:  
good
Thursday, 8 March 2018  |  Ade

quality product timely delivery

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Gin Bothy Amaretto

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Gin Bothy Amaretto
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Our Price:  £27.99(Inc. 20% VAT)
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Plain Gift Wrap with bow:  
Bottle Gift Bag:  
Beer Gift Box (SIZE: fits 4 beers):  

Availability:  

  

Handmade in small batches in our award winning Bothy in the Angus Glens of Scotland. Limited edition Amaretto infusion was created on their Bothy travels. Infused Scottish gin with Amaretto and sugar, great on ice or to create an aromatic cocktail.
20% ABV.


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Collection

Free next day collection in store. *

*All collection and deliveries are subject to stock. You will receive an email once your order is ready for collection/has been shipped. If you require immediate collection please contact us to make sure your closest store has this product in stock. 

Delivery

Each parcels are charged at £8.99*. We aim for a 1-3 working day fulfilment from the point of ordering. e.g. you place your order Monday, we aim to have it to you for Wednesday. Please allow the full 3 working days at busier times of year. If your order is out of stock at time of ordering which will delay your delivery time, we will email to let you know. 

If you need your order for a specific day please either contact us, or fill in the comment box upon checkout. 

The courier attempts to delivery your parcel 2 times, if they do not succeed your parcel goes into the holding bay for 5days until they receive further instructions from yourself or us. After 5days if they receive no instructions the parcel then gets sent back to us. If instructions received it goes out for delivery once more, if again fails it then gets returned to us. See below for return terms and conditions. 

*Some Postcodes may require an extra delivery charge e.g Northern Ireland & Highlands/Islands. If you need a specific quote for delivery please contact us.

 

Refunds

You ,as a customer, have the right to cancel your order up to 7days after your order has been processed. Your original payment for the goods (not the shipping charge) will be refunded and instructions will be sent to yourself how to send the items back to us. Additional shipping charges to send the item back will be charged to yourself unless;

  •  damages to items upon delivery  - proof of damages must be sent to us at elliescellardanielle@gmail.com 
  • Items not delivered (unless the courier hasn't been able to deliver due to no one being in - they try twice and on 3rd attempt send items back to us) - please allow 5 working days after we are alerted for us to contact our courier services to find out why the parcel hasn't been delivered. If the items have been lost or damaged we will issue a full refund after the 5 working days/courier service confirms. 

No refunds will be given in the event of; 

  1. Order has Been Signed for but not arrived.
  2. Courier has attempted to deliver parcel 3 times and then sent back to ourselves - we will send out item again if you wish but at another shipping charge to yourself.
  3. We will take no responsibility if your order has been left in a 'safe place' specified by yourself and isn't there after receiving confirmation of delivery by courier company. 

Please note we use an external courier company, UK MAIL. 


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