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Local Deliveries FAQ

Are your deliveries safe?
Our delivery drivers are following the social-distancing protocols and will knock, move away from the door before you accept your order. Safe place instructions can be left upon checking out but due to the contents some deliveries to need be acknowledged even if it's a wave at the window before we can leave them.

How do I order?
The easiest way to order is through our website - we are adding things daily as the service continues including things that you may not expect - juice cans etc to make it as easy as we can for our customers to stay at home. It's impossible for us to include all wines/spirits we stock but if you can't find something you are looking for or that particular wine you liked in our store then please email me at elliescellardanielle@gmail.com and I will do my best to accommodate! If an item you have ordered is out of stock, we will substitute for a suitable replacement. If we have substituted any products will try our best to contact you beforehand but it's not always possible. 

What local areas do you deliver to?
We deliver, using our local delivery option, to all towns in and around our stores below;

  • Alva, Dollar and all of the Hillfoots/Clackmannanshire area.
  • Muchkart/Glendevon Road 
  • Auchterarder, Blackford, Dunning + surrounding area
  • Crieff, Muthill, Comrie + surrounding area
  • Helensburgh, Cardross, Dumbarton, Shandon and Alexandria area. From Garelochhead down to Dumbarton. Unfortunately we don't go past Garelochead at this time.
  • NEW Stirling (delivery once a week, email for dates)
  • NEW Linlithgow, Bo'ness, Falkirk (every 2 weeks, email for next delivery date) - our store is no longer here but as we have old customers, we include Linlithgow on our local delivery drop but less frequent deliveries.

If you are outwith these areas, we ask that either choose collect in store (if you are not self-isolating), or UK Standard upon checkout and our courier will deliver your order at our standard delivery charge. If you're unsure if we deliver to you please email elliescellardanielle@gmail.com before ordering


Is there a minimum drop or delivery charge?
Minimum order is £30. We have included a small delivery charge of £2 per delivery for local areas as we are having to take on extra help due to the vast amount of orders. Any orders over £80 will be granted free delivery upon checkout.  


When will my delivery arrive?
Please allow 2-4 days for your delivery to arrive as we are only a small team with 1 van, 5 stores/local areas to cover on top of keeping our shops open. We thank you for your patience and understanding in advance! 

What else do i need to know?
We are a small family business who have developed this new part of our business very quickly, which has taken off more than we imagined, literally over-night - so please beer with us ;) while we find our feet, make some mistakes but more importantly continue to give you the great LOCAL service and wine we have tried to do in your local stores for several years. 
Any questions/queries/orders please don't hestitate to email me at elliescellardanielle@gmail.com

Contact Us

The easiest way to get in touch is to email us by filling in our contact form below, we aim to get back to you within 12 hours! 

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Alva (The Bottle Shop) : 01259 762499

Dollar: 01259 740283

Auchterarder: 01764 662238

Crieff: 01764 655248

Helensburgh: 01436 268756

Grayson's Wine Cafe (Perth): 01436 268756

 

 

Email: elliescellardanielle@gmail.com

If you need to write send all mail to; 

Ellies Cellar

25 Bridge Street

Dollar

FK14 7DE